Frequently Asked Questions

Absolutely! Our medical travel case cooler were originally designed with insulin in mind, ensuring they’re perfectly suited for all your insulin storage needs. 

For your in-use insulin pens and vials, it’s vital to keep them protected from heat and stored at room temperature below 26°C. 

Unopened insulin, however, must be kept refrigerated at a temperature of 2-8°C. 

While some of our coolers are designed to provide fridge-temperature storage, other offer room-temperature cooling. 

We recommend checking the detailed cooling performance specifications for each cooler on their respective product pages. 

Our insulin cooler cases are compatible with all types of insulin pens and vials sold in Australia, including Admelog, Afrezza, Apidra, Basaglar, Fiasp, Humalog, Humulin, Lantus, Levemir, Lyumjev, Novolin, Novolog, Novorapid, Ryzodeg, Toujeo, Tresiba, Velosulin, and Xultophy, among others.

Yes! ﾠOur mediation cooler bags and cases are suitable for any diabetes injection that needs to be kept cool or refrigerated while travelling. 

This includes: Ozempic, Mounjaro, Trulicity, Victoza, Byetta, and others.

Yes, our medical-grade travel cooling cases and mini travel fridges are great to carry weight-loss injections.

Most weight-loss injections prescribed in Australia are very sensitive to heat and must be transported cool or refrigerated. 

This includes: Mounjaro, Wegovy, Saxenda,  and others.

Absolutely. Most injectable medications used to treat Rheumatoid Arthritis are temperature-sensitive and must be kept cool or refrigerated. 

Our medical-grade travel coolers and portable fridges are perfect for protecting them and would fit many of your injectables, including Humira, Enbrel, Actemra, Orencia, Cimzia, and others.

Absolutely! Most growth hormones are highly sensitive to temperature changes and must be kept either at fridge temperature or at least protected from heat. 

If you’re travelling with growth hormones, you need a medical-grade cooler case to ensure your medication is safe and properly stored. 

Our medication coolers bags and cases have been thought with growth hormones injection devices in mind and would be totally suitable to carry all brands and types of growth hormones, including the most popular ones in Australia like Genotropin, Humatrope, Norditropin, Saizen, Omnitrope, Zomacton, NutropinAq, Somatrogon, Ngenla, and others.

4AllFamily’s medication travel case coolers and mini fridges can be used for any medications that need to refrigerated or kept cool during transport, including: 

• Allergies (EpiPen) 
• Migraines (Aimovig, Egmalty) 
• Eyes drops 
• Multi Sclerosis injections 
• Testosterone Replacement Therapy  
• Erectil Dysfunction (Trimix) 
• Osteoroporosis (Prolia, Xgeva, Forteo)
• Cholesterol (Repatha, Praluent) 
• Vaccines 
• Botox 
• Excema (Dupixent) 

If your medicine is not on this list, do not hesitate to contact us and ask! In any case, always ask for your doctor’s advice.

Our medical coolers are designed to keep your insulin and medicines safe, whether at room temperature (below 26°C) or refrigerated (between 2-8°C).

For detailed information on cooling methods, performance, and duration, refer to the product description pages for each cooler.

Yes, some of our medical coolers are real mini portable fridges for your medications. This includes: 

• The Voyager Mini Travel Fridge 
• The Explorer Travel Cooler
• The Nomad Refrigerated Travel Cases

They can maintain fridge temperatures (2-8°C) to keep your medicines as safe as they would be in your home refrigerator. 

The duration of refrigeration depends on several factors, including:

• The model you select
• The outside temperature
• The cooling method you use

All our portable coolers for insulin and medicines undergo rigorous laboratory testing, ensuring their cooling performance is both accurate and reliable.

However, we understand that travelling with refrigerated medications can be stressful, and having control over the temperature offers great peace of mind.

That’s why our upgraded Voyager Mini Travel Fridge now includes a built-in temperature display screen. This handy feature allows you to check the internal temperature of your cooler at any time, ensuring your medication is kept perfectly safe throughout your journey!

Absolutely! Insulin and other temperature-sensitive medications must remain cool, but freezing can cause irreversible damage.

Our upgraded Voyager Mini Fridge is equipped with an integrated thermostat and anti-freeze protection. If the internal temperature drops below 2°C, the fridge automatically shuts off and resumes cooling when the temperature rises back to 8°C.

Additionally, all our coolers are designed to work with Biogel Cooling Packs instead of traditional water-based ice packs. While water freezes at 0°C—the same temperature that can harm your insulin—Biogel crystals freeze at 2°C. 

This innovative feature ensures your medication stays safe without the risk of freezing in direct contact with the cooling pack.

It’s never advisable to store temperature-sensitive medications like insulin in checked luggage. Extreme temperature fluctuations and atmospheric conditions in the hold could compromise your medication.

That’s why all our travel coolers for medicines are designed to comply with Australian and international air travel regulations. 

You can pass through airport security with ease and carry your refrigerated medications with you in the cabin, ensuring they remain safe throughout your journey.

Navigating Airport Security with Your Medical Cooling Case

• Ensure the Biogel cooling pack is frozen.
• Always have your medication with the fridge to demonstrate its medical necessity to security.

Yes, many of 4AllFamily’s medication travel coolers are designed to work on power for added convenience and extended refrigeration. 

Models such as the Voyager and the Explorer are equipped to operate on mains electricity, USB power, or car adapters.

This versatility ensures your medications stay safe at fridge temperatures (2-8°C) for an unlimited duration when plugged in. 

Other coolers, like the Nomad, Companion, Rambler, and Chillers are not connected to power and function with cooling packs or water evaporation technology.

4AllFamily's powered insulin and medication coolers are supplied with a USB to USB-C cable. 

• Input Power: 5W
• Input Voltage: DC5V
• Adapter Input Power: AC220V.

The Voyager and Explorer models feature USB lids that require power. They do not have a built-in battery but can be connected to a portable power bank. 

When electricity is unavailable, you can use their Biogel cooling pack as an alternative cooling mode. 

The Nomad, Rambler, and Companion models must be used exclusively with a Biogel cooling pack. 

The Chiller Cooling Pouches work with water only, based on the cooling technology from water evaporation. They require no electricity nor freezer.

Yes, our USB medical coolers are equipped with a USB to USB-C power cord that can be connected to a car’s cigarette lighter socket. Our coolers are perfect for road trips!

Yes, our USB-powered travel fridges for medications are supplied with a USB to USB-C power cord that can be connected to a solar panel. 

This feature enables you to use the USB-powered lid while you're camping or hiking off the beaten track, even without access to electricity!

Yes, our tests indicate that our coolers can operate for approximately 8-10 hours using a 20,000mAh portable power bank, like the PathFinder.

This is an excellent method for utilising the USB cooling feature when you're camping, hiking, or off the beaten track!

4AllFamily Australia exclusively ship across Australia and offer free delivery within 3-5 working days. 

If you reside outside Australia, please visit our other websites or contact us for further guidance on how to receive our products.

You can read our detailed Australia Delivery Policy here.

We offer a 30-day free return policy. If you're not happy with your purchase, you can start the return process by emailing us at contact@4allfamily.com. 

We will provide you with a return shipping label and detailed instructions. 

For more information, please check our comprehensive return policy.

All our insulin and medication coolers come with a one-year guarantee. During check out, you have the option to purchase extra years of warranty. 

Included in your package is a guarantee card, which prompts you to send us your order details to enrol in our warranty program. If you are unable to access the warranty form, please  click on this link to register your product(s) and activate the warranty.