Shipping policy
What locations do we ship to?
Lucky for you, we are currently offering worldwide shipping on every order! We package & ship orders to nearly every country across the globe. But through www.4allfamily.au we only ship within Australian territories. If you want to get your item delivered to other countries with free shipping, please check the domain of that respective country, or if we do not have a domain for that respective country, then we offer international shipping through our main domain: 4AllFamily.
How much does it cost to ship to my location?
We currently offer free standard shipping for all the orders within Australia. That includes also returns, and replacements. For orders of battery items, for some territories of Australia, an extra charge of 29$ - 53$ AUD will apply as for dangerous transport policy and we might contact you separately for that extra charge before processing the shipment.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location.
We typically take 1-2 business days for handling & processing your order. Typical free standard delivery in Australia is between 2-4 business days including handling & processing unless any delay occurs by the carrier. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out contact@4allfamily.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes, additional delays may arise that are beyond our control, such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in AUD. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
